Inside Sales Account Representative

JOB SCOPE:

Responsible for domestic and international products and spare parts sales orders and delivery.  Customer contact begins with the request for quote to account manager, determining the price, delivery date, and payment terms.  Responsibilities include: issuing the order, updating the customer on the order’s progress, expediting delivery if necessary and collection of payment for goods and services delivered.  Assists on determining acceptable spare parts inventories based on historical sales.  The order entry function overall involves over 600 – 800 production orders per year.  

MAIN RESPONSIBILITIES & TASKS:

• Assist product line Sales Account Managers to define, initiate and implement all anode production and spare parts order needs for the Mentor and Discovery facilities.  Responsible for all internal activities needed to process an order.
• Review Domestic customer contracts and purchase orders to insure they meet De Nora’s standard terms and conditions and notify personnel when special terms must be adhered too.  Prepare customer invoices.  Provide back up to other Inside Sales personnel as needed.  Assists in order entry needs for Inside Sales Group especially coordinating orders and invoicing for De Nora International Region Sales Office requirements as needed.
• Provide a full-time resource to respond to questions from customers regarding the schedule and shipping status of customer anodes in the recoating process.
• Direct as needed De Nora Regional International Sales Offices with International Customer orders, logistic information, pricing, shipping charges and any account issues. Accept and review De Nora Regional International Sales Offices production and replacement part orders, to insure they meet De Nora's terms and conditions including any letter of credit compliance.
• Serves as the contact person for Domestic and International customers and is responsible for the coordination & communication of customer technical issues with Tech Service and Sales Groups.
• Initiate activities with the Master Scheduler to keep customers and remote salespersons advised of status of production work.  Assist in reducing cycle time if possible between when an order is received and when it is shipped. 
• Analyze Inside Sales procedures to ensure accuracy and compliance and implement change where necessary for more efficient processing of orders.
• Coordinate & communicate customer issues with account salespersons.   Also serve as backup to Account Managers as needed when they are out of communication range.  If needed make Customer visits with Sales group.
• Assist Account Managers in providing quotations when needed.  Provide quotes to customers directly for small orders using SAP costs.
• Closely monitor receivables. Contact customer if receipt of payment goes beyond De Nora's terms.  Work out payment plan with the customer if full payment cannot be made on time before passing off to Account Manager.  Direct Accounting as needed to clear specific invoices when un-identified payments are received from customers.
• Work with external auditors when necessary to review Product Sales
• Review inventory activity for customers, including cycle counting audits and periodic physical inventories, when necessary.  Make recommendations for slow or obsolete inventory. 

ADDITIONAL INFORMATION:

• Works under pressure of deadlines and with information that is critical to management decision making process.  Timeliness and accuracy are essential.
• Position requires a need for exact detail and the ability to manage a wide variety of demands simultaneously. 
• Position requires ability to satisfy otherwise dissatisfied customers and to assist De Nora’s response to their emergency situations.
• Interpersonal communication skills are critical for success.  Interaction with all levels inside and outside of the De Nora Tech organization impact performance.
• Position requires in depth knowledge and understanding of the SAP Database (Order Entry, Purchasing, Inventory Control and the A/R & A/P modules.) 

EDUCATION & PROFESSIONAL EXPERIENCE:

• 4 year degree in Business (Supply Chain, Accounting, MIS, or Statistics)  
• At least 3 years of work experience involving customer communications. 
• MS Office
• SAP or other ERP system experience is very helpful